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Covid-19

Updated Practice Guidelines

 

Our Commitment is to You and Your Health

Our office strictly follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).  We follow the activities of these agencies daily so that we are up-to-date on any new rulings or guidance that may be issued due to COVID-19.  Below, please read about the changes we have made to our offices and the dental appointment experience in response to COVID-19. 

Please Call Us to Reschedule Your Appointment If You Answer YES to Any of the Questions Below: (Within the Past 10 Days)

  • Have you or a member of your family/household been exposed to a known COVID-19 POSITIVE person or a presumed COVID-19 POSITIVE/under investigation for COVID-19 person, regardless of your or your family/household member's vaccination status?
  • Do you or anyone in your household have any temperature 100.0 or higher?
  • Are you or anyone in your household experiencing a loss of taste or smell?
  • Are you experiencing any flu-like or cold symptoms such as chills, body aches, GI upset, headache, fatigue, sore throat, cough or runny nose?
  • Have you traveled outside Massachusetts to a high-risk state or outside of the country? Unless you have quarantined for 10 days or have a negative COVID-19 test result or have been fully vaccinated, we will need to reschedule your appointment.
    • For pediatric patients- If a parent/guardian has traveled outside the country or to a high-risk state, we will see your child, but the parent/guardian must have quarantined for 10 days or have a negative COVID-19 test result or have been fully vaccinated in order to accompany patient for their appointment.

New Dental Appointment Flow

Please respect and adhere to the following enhanced health and safety protocols.

Prior to Your Scheduled Appointment:

  • Please brush your teeth at home prior to coming to the office.
  • Please bring a mask or face covering (no masks with valves please).

Upon Your Arrival at the Office:

  • Please arrive 10 minutes prior to your appointment to allow time for the check-in process.
  • 30 minutes prior to your appointment you will receive a text on your phone from our office. 
  • Respond to that text with the number "5" when you arrive at our office.  Please wait in your car until we call or text you to come in. You will only receive a response when we are ready to see you.
  • Please put on your mask and approach our office.  For patients under 18 we ask that one responsible adult comes with them to the door to sign our consent forms and paperwork.  You will be greeted by a dental assistant/hygienist who will take your temperature (and the temperature of any accompanying adult).  The waiting rooms are closed and only being used to screen patients. 
  • Out of an abundance of caution, we are still trying to limit numbers in the office in order to keep all as safe as possible.  We are allowing one parent/guardian/caretaker to accompany a patient. Please do not bring siblings, friends, or relatives unless they are comfortable waiting in the car.
  • For patients under 18 who came into their appointments alone, and a parent/guardian/caretaker waits in the car, either the assistant or hygienist or doctor will update you at the end of the appointment. 

Increased Patient Safety Measures:

  • Extensive training for doctors and staff on new protocols and procedures in response to the pandemic.
  • Medical-grade HEPA air filters in each treatment room capable of removing particles smaller than the COVID-19 virus.
  • Every person who enters our office including doctors, staff, and patients are screened and temperatures taken to ensure we limit exposure to any risk factors for COVID-19 in compliance with Massachusetts Department of Public Health and CDC guidelines. 
  • All of our treatment chairs are over 6 feet apart.
  • New protocol for dental cleanings/select procedures to minimize aerosol spray.
  • Whenever possible during appointments we use a rubber dam and high volume suction to reduce aerosol spray.  
  • Patients will be asked to call if they are diagnosed with COVID-19 within 48 hours of their dental visit.  
  • Following strict protocols on re-scheduling appointments for patients with flu-like symptoms.
  • Following strict travel guidelines and rescheduling appointments for patients when necessary.

During Treatment:

  • Dental treatment rooms will be completely disinfected before each patient is seated, and public areas including restrooms will be cleaned frequently throughout the day.  
  • All treatment rooms have high-volume air filtration and purification units.  The units are capable of removing particles smaller than the COVID-19 virus.
  • Our team strictly follows guidelines set forth by the CDC, ADA, and OSHA in regards to personal protective equipment (PPE) and office sterilization.

Checking Out After Your Appointment:

  • For pediatric and orthodontic patients, if a parent/guardian/caretaker waits in the car, patients will be escorted out of the office by a dental assistant/hygienist/doctor and reunited with their responsible adult who will be updated, as necessary.
  • We are beginning to reopen our front desk to take payment and schedule appointments. If we cannot accommodate you in person at the end of the visit, we will call you to coordinate payment and schedule your next dental appointment.

We welcome any questions you have.  Thank you for your support and patience.  We look forward to seeing you again as our patients, neighbors, and friends!